Legal
Important legal information and policies.
Last updated: January 1, 2026
Serivus, OPC ("Company", "we", "us", or "our"), through its platform JuanSure ("JuanSure" or the "Platform"), is committed to protecting your personal information and ensuring that your privacy is safeguarded in compliance with the Data Privacy Act of 2012 ("DPA").
This Privacy Policy explains how we collect, use, disclose, and protect your Personal Data when you access or use our website, mobile application, and related services (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.
1. Scope of Services
JuanSure is an insurance marketplace and comparison platform that connects users with licensed insurance companies, brokers, and other financial service providers ("Partners"). While JuanSure facilitates comparisons and applications, the issuance and servicing of insurance policies are solely carried out by our licensed Partners, who are regulated by the Insurance Commission.
2. Information We Collect
We may collect Personal Data directly from you, automatically when you use our Services, or from third-party sources.
a. Information You Provide to Us
Full name, address, email, and phone number
Date of birth, age, nationality, civil status
Identification details (e.g., government-issued ID, passport number, TIN)
Financial details (e.g., income, employment status, bank/payment details)
Beneficiary and dependent details (if required for insurance applications)
Any other information you voluntarily provide through forms, inquiries, or applications
b. Information We Collect Automatically
Device and browser details (IP address, operating system, device identifiers)
Website/app usage data (pages visited, time spent, clicks, links)
Cookies and analytics data to improve Services and personalize your experience
c. Information from Third Parties
Credit scoring agencies, analytics providers, or Partners (with your consent)
Affiliates or service providers helping us verify or process your application
3. Purpose of Processing Personal Data
We use your information only for legitimate business purposes, including:
To process insurance quotes, applications, and product inquiries
To connect you with our licensed insurance Partners
To communicate with you regarding your requests, applications, or transactions
To provide customer service and resolve inquiries or complaints
To personalize your experience and recommend relevant products
To conduct analytics, market research, and improve our Services
To comply with legal and regulatory requirements
With your consent, to send marketing updates, offers, and promotions
4. Data Sharing and Disclosure
We do not sell your personal information. However, we may share your Personal Data in the following circumstances:
With our Partners: To process applications, provide quotes, or deliver requested products/services.
With service providers: For IT, analytics, marketing, payment processing, or business support.
With regulators or authorities: Where required by law, regulation, or legal process.
Business transfers: In case of merger, acquisition, or restructuring of the Company.
With your consent: For marketing or other purposes you have agreed to.
Whenever we share your Personal Data with third parties, we ensure they are bound by appropriate Data Sharing or Outsourcing Agreements in compliance with the DPA.
5. Data Retention
We retain your Personal Data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.
6. Data Security
We apply physical, organizational, and technical safeguards to protect your Personal Data from unauthorized access, use, or disclosure. Sensitive information (such as payment or ID details) is encrypted during transmission. While we strive to protect your data, no system is completely secure, and transmission of data is at your own risk.
7. Your Rights as a Data Subject
Under the DPA, you have the following rights:
Right to be informed – know how your Personal Data is collected and used.
Right to access – request a copy of your Personal Data.
Right to rectification – request corrections to inaccurate or outdated data.
Right to erasure or blocking – request deletion of data no longer necessary.
Right to object – withdraw consent to processing or marketing activities.
Right to data portability – obtain a copy of your Personal Data in a portable format.
Right to lodge complaints – file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.
To exercise these rights, please contact our Data Protection Officer (see Section 10).
8. Cookies and Online Tracking
Our Services use cookies and similar technologies to improve user experience, track usage, and deliver personalized content and advertisements. You may disable cookies in your browser settings, but some features of the Services may not function properly.
9. Use of Services by Minors
Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from minors.
10. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or how we handle your data, you may contact our:
Data Protection Officer (DPO)
Serivus, OPC – JuanSure
📍 Bacolod City, Negros Occidental, Philippines
📧 [email protected]
📞 +63 (34) XXX-XXXX
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. Continued use of our Services means you accept the updated policy.